Clients’ online behavior suggests that they are likely to make many inquiries to different coaches for the same coaching theme. This is especially true when the coaching services are expensive.
Clients desire many quotes and to weigh all of their alternatives before making a decision. According to research, the coaches that answers first is more likely to obtain the coachees.
An email inquiry might take up to two days for a coach to answer. This sort of response irritates clients. They will continue to look for and inquire about coaches until they locate one that answers quickly, and this will impact their selection.
Dedication and Commitment
So you received a phone call and attempted to return it but were unable. Have you already moved on to the next? Top-performing coaches have a strong commitment to their clients. Booking personnel phone the coachees at least two more times or use the clients’ other contact information to check that all possibilities have been exhausted.
Don’t give up too soon, is the message.
Details are important.
From big coaching companies to solo practitioners, maintaining consistency can be difficult. Long-term conversion rate gains can be aided by meticulous attention to detail.
Every day, are all inquiries registered and followed up on? How often do you check your phone and email messages? Does anyone keep track of who has been called? Who is responsible for following up on any unanswered inquiries?
Whether you have a basic diary or a specialized customer management system, it’s up to you to make the most of it and ensure that the proper procedures are followed at all times.
Provide Physical Evidence to Your Customers
Sign up for Coachsea to get more customers and better communicate with your clients.
Coachsea is the easiest way to provide concrete evidence for your clients to choose your services.
1. Respond to emails and phone messages as soon as possible.
2. Don’t quit up after one failed attempt; call them multiple times and use a different form of communication.
3. Make sure clients don’t fall between the gaps. Make the most of the tools you have.